Notice of a training candidate’s intent to cancel a registration must be made in writing to the Compensation Analyst Academy and is subject to the following terms:

  • Training candidates whose cancellation request is received in excess of 14 days prior to the start date of the training activity will incur no liabilities.
  • Training candidates whose cancellation request is received within 8 to14 days prior to the start date of the training activity will incur an administration fee equal to 50% of the obligated fee.
  • Training candidates whose cancellation request is received within 7 days prior to the start date or after the commencement of the training activity will incur an administration fee equal to 100% of the obligated fee.

One substitute is permitted per registrant for the entire course; daily substitutions are not permitted. The Compensation Analyst Academy must be notified prior to the first day of the course when a substitution will occur. The Compensation Analyst Academy will also allow the registration fee to be applied to a different CAA sponsored course. This request must be made in writing, subject to approval by CAA, and can be used during a period of time not exceeding 18 months from the original course registration.

The Compensation Analyst Academy reserves the right to cancel courses, change course location, change instructors, or change course content. In the event that a course must be canceled or the location of the course changed, registrants will be informed 14 days prior to the start of the course.