Manager – Compensation

Website American Express

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Compensation Servicing Manager – Long Term Incentive Award (LTIA)

This is an exciting opportunity to be a leader in the Colleague Services (CS) organization within the Colleague Experience Group. This role will report to the Director of Compensation Servicing and have a broad range of responsibilities which includes defining and delivering on the LTIA Servicing Strategy, an emphasis on reimagining the end-to-end servicing processes and a stretch goal to maximize the value we get from our third-party vendors, in addition to consistent execution of business as usual deliverables.  This role involves people leadership responsibilities for two Servicing Analysts 

This is a fast paced, high-pressure environment and flawless execution is expected. The incumbent must be able to work independently, manage confidential information while demonstrating a professional demeanor. Flexibility and adaptability are critical attributes as business priorities can quickly change. Seeking an experienced service-minded professional. The role will play a critical factor in driving efficiencies, effectiveness, and consistent execution of deliverables.  

How will you make an impact in this role?

The Servicing Manager will be responsible for all servicing and operational aspects of the American Express Long-Term Incentive Awards (LTIA) Program. Responsibilities include: 

  • Manage the ongoing administration (including taxation) of all stock plan processes, including new awards, quarterly dividend payments, deferred dividend payments to executive officers, stock option exercises, restricted stock vesting and AIA mobility.  
  • Manage and oversee all aspects of the LTIA Servicing function.  
  • Operate with a data-driven approach to gather, analyze, and synthesize data to influence decision making and improve processes. 
  • Lead, role-model, motivate and develop a team of two analysts. 
  • Seek and incorporate external thinking/perspectives into the function. 
  • Provide executive officers with personal assistance with stock transactions and cost basis reporting; support Corporate Secretary’s Office with Section 16 reporting by timely providing award and transaction details. 
  • Prioritize business needs; lead system enhancement and development projects to meet changing business and regulatory requirements; oversee robust user acceptance testing of all new development and enhancements. 
  • Manage control and compliance processes. 
  • Manage vendor relationships which entails ongoing monitoring, ensuring compliance of services and contractual obligations. Vendors includes stock plan administrator/brokerage and tax services, including ongoing monitoring, ensuring compliance of services and contractual obligations. 
  • Direct, drive and partner with key stakeholders on colleague communication and education. 


  • 5+ years of relevant experience
  • Bachelors degree required
  • Working knowledge and experience with stock plan administration and oversight.  
  • Proven experience in compensation (including executive compensation) and benefits administration with a strong understanding of applicable laws and regulations. 
  • Excellent analytical skills and with the ability to interpret complex data 
  • Deep project management experience, with the ability to manage and move multiple projects forward in parallel 
  • Ability to identify process improvements needed to enhance the colleagues’ experience and internal operations. 
  • Strong oral and written communications skills coupled with excellent interpersonal ability 
  • Excellent problem solving and highly developed critical thinking skills 
  • High attention to detail and excellence in execution 
  • Proven leadership experience with demonstrated ability to lead people, teams and projects. Managing diverse teams and developing talent
  • Seeks feedback and demonstrates self-aware to drive personal growth
  • Demonstrated ability to impact and influence others at all levels in the organization and maintain effective relationships with external partners 
  • Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative
  • Experience leading, developing and motivating a team
    Non-considerations for sponsorship:
  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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